Privacy Policy


Privacy Statement

Protecting your private information is our priority. This privacy statement discloses the privacy practices of Real Time Software (hereafter RTS) for the www.RealTimeSoftware.us website and the Real Time Software Back Office and Field Sales applications (hereafter the applications). It will notify you of the following:

1. What personally identifiable information is collected from you through the web site and applications, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

By using the Real Time Software website, or the Real Time Software Back Office application, or the Real Time Software Field Sales application, you consent to the data practices described in this statement.

Collection of your Personal Information

We request information from you on our website order form and on the applications’ product registration screen. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

RTS may also collect anonymous demographic information, which is not unique to you, such as your geographical location. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by our live help operator. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the RTS website.

RTS encourages you to review the privacy statements of websites you choose to link to from the RTS website so that you can understand how those websites collect, use and share your information. RTS is not responsible for the privacy statements or other content on websites outside of the RTS website.

Use of your Personal Information

RTS collects and uses your personal information to operate its website and deliver the services you have requested from the website and the applications.

RTS may also use your personally identifiable information to inform you of other products or services available from RTS, its affiliates and partners. RTS may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

RTS does not sell, rent or lease its customer lists to third parties.

RTS may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is transferred to the third party. RTS may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. RTS may set up  external supplier accounts on your behalf within its partnerships to allow you access for purchasing parts to be used within the Real Time Office application. All such third parties are prohibited from using your personal information except to provide these services to RTS, and they are required to maintain the confidentiality of your information.

RTS may keep track of the pages our users visit within www.RealTimeSoftware.us, in order to determine what RTS services are the most popular. This data is used to deliver customized content and advertising within RTS for customers whose behavior indicates that they are interested in a particular subject area.

RTS will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on RTS or the site; (b) protect and defend the rights or property of RTS; and, (c) act under exigent circumstances to protect the personal safety of users of RTS, or the public.

Security of your Personal Information

RTS secures your personal information from unauthorized access, use or disclosure. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Children Under Thirteen

RTS does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website or the applications.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Real Time Software by contacting us here:

  • Email: customerservice@rtsinc.com
  • Phone: 714-934-8500

Changes to this Statement

RTS welcomes your questions or comments regarding this Privacy Statement. If you believe that RTS has not adhered to this Statement, please contact customer serviceat:

RTS will occasionally update this Statement of Privacy to reflect company and customer feedback. RTS encourages you to periodically review this Statement to be informed of how RTS is protecting your information.

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

To request a copy of the information disclosure provided by RTS pursuant to Section 1798.83 of the California Civil Code, please contact: customerservice@rtsinc.com

Contact Information

RTS welcomes your questions or comments regarding this Privacy Statement. If you believe that RTS has not adhered to this Statement, please contact customer service at:

Email Address: customerservice@rtsinc.com
Telephone number: 714-934-8500

Effective as of July 3, 2012.